Última actualización: 29.03.2026

1. Cancellations by the customer

Cancellation requests must be submitted in writing via:

• Email
• WhatsApp or contact form

Penalties vary depending on the service provider (hotel, tour operator, airline).

General:

• More than 30 days before travel: partial refund
• Between 30 and 15 days: penalties apply
• Less than 15 days: non-refundable
• Reservations with promotional rates: non-refundable

2. Cancellations by the supplier

In the event of a service cancellation by a provider, the Agency will handle:

• Rescheduling
• Replacement with a similar service
• Refund according to the provider’s policies

3. Date changes

Changes are subject to:

• Availability
• Penalties
• Tariff differences

4. No show

Failure to appear by the passenger will result in the total loss of the package, without the right to a refund.

5. Refunds

Refunds:

• Will be issued to the original payment method.
• May take between 7 and 30 days depending on the provider.
• Available under administrative fees.